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Privacy & Policy

Privacy & Information Security Policy

At fawdda.com, safeguarding your personal privacy and maintaining data security is our core commitment. This policy outlines how we collect, utilize, protect, and share your personal data in full compliance with the Saudi Personal Data Protection Law (PDPL), the Turkish Law on the Protection of Personal Data (KVKK), and global GDPR principles.

1. Data We Collect

We collect only the fundamental information required to facilitate an optimal and secure shopping experience:

  • Account & Registration Information: Full name, email address, mobile phone number, and physical shipping/billing addresses.
  • Technical Metadata: IP address, browser type, device type, and operating system data, collected primarily to prevent fraudulent activities and optimize system stability.

2. Financial & Payment Card Security (Gateway Compliance)

  • Zero Storage of Payment Data: To ensure absolute payment security, fawdda.com does not collect, view, store, or log your credit card numbers, expiry dates, or CVV codes.
  • SSL/TLS Encryption: All communications containing payment credentials are encrypted and securely channeled using industry-standard HTTPS (Hypertext Transfer Protocol Secure) protocols powered by robust SSL/TLS encryption layers.
  • PCI-DSS Compliance: All electronic checkout paths interface directly with payment gateways that strictly adhere to the highest global data protection protocols under the PCI-DSS (Payment Card Industry Data Security Standard).

3. Purpose of Data Utilization

We utilize your personal data exclusively for the following objectives:

  • Processing, packing, tracking, and fulfilling your purchase orders.
  • Issuing order confirmation notices, electronic invoices, and responding to customer service requests.
  • Executing identity verification checks and security screenings to intercept online payment fraud or credit card misuse.
  • Analyzing and upgrading the user interface, layout, and functionality of fawdda.com.

4. Third-Party Data Disclosure

We do not sell, trade, rent, or lease your personal identity data to external marketing companies. We disclose data solely to trusted operating partners to complete the checkout cycle, which includes:

  • Authorized Payment Gateways: To authenticate, clear, and authorize financial transactions safely.
  • Logistics & Courier Companies: Disclosing your name, shipping address, and phone number to ensure precise package delivery.
  • Legal and Regulatory Bodies: Only when mandatory under applicable federal law, judicial mandates, or statutory regulations to mitigate fraud and money laundering.

5. Cookie Policy

fawdda.com deploys small data packages known as Cookies onto your browser to:

  • Keep track of items added to your active shopping cart.
  • Retain your language and regional browsing preferences for future visits.
  • Track aggregated web analytics (e.g., via Google Analytics) to improve performance. You may disable cookies inside your browser settings at any time.

6. User Data Rights

Under local and international legal structures, users of fawdda.com hold the following data rights:

  • The right to request access to and receive a copy of their personal data stored with us.
  • The right to request immediate correction or updates to any inaccurate or incomplete records.
  • The right to request the permanent erasure of their data (the right to be forgotten), unless overriding financial, tax, or customs record-keeping regulations require us to retain it.
  • For inquiries and support: If you have any questions regarding the Privacy & Information Security Policy, please contact us via:
  • Email: support@fawdda.com
  • Phone/WhatsApp: +905398331639

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